Hotel is nice and clean. But it was the staff that made it amazing, they had 8 people running a hotel that usually has over 100 staff due to hurricane evacuations and they were living there doing all they could to keep they hotel running. Great job guys!
5. Outlets are to loose for Apple chargers. This is a common issue I encounter at Hotels though.
1. Adjustable bed really does adjust
Positives though it’s close to outlets and decent dining and quick access to island without paying Island rate.
On the second day of being here a boy who was special needs came down for breakfast on his own. After taking something from the purchase bar employees chased him around the lobby and one employee was grabbing his arm and physically trying to control him. Thankfully his family came down and took control of the hand, but after he left the same employee was complaining VERY loudly and mocking the guest (as I was at a few tables over) how she was having to play basketball with him. I am SHOCKED. I will be NOT be recommending this hotel to ANYONE.
I have stayed at this hotel a few times for business when rates are cheaper than in Savannah. Wanted to give 3.5 stars but not able to. I am giving them four stars based on the following deductions:
4. You can’t turn TV to view properly at desk in room.
The pool and deck area are nice.
I like Hilton but would not recommend this location.
Just a special thanks to Sky at the front desk for his help and assistance during the stressful Thanksgiving travel time. The traffic was awful that Wednesday night but Sky's helpfulness gave me assurance that our room was ready to go when though we got in very late. Will definitely be staying here again and kudos to the staff for making stressful travel easier.
Nice parking garage under the building.
2. If you enter through front entrance you are taking bags up stairs unless you use handicap lift. Then you need to have room key to operate garage elevator.
I don't normally write reviews but this experience was awful. Room 228 AC very loud (squeals and rattles), sink and shower don't drain well - standing in ankle deep water during our shower, adjustable bed is quirky and sags in the middle until you adjust it (no instructions provided - ask the desk), breakfast area needs help, and fitness center needs treadmill maintenance.
3. Bathrooms need update/up keep
I usually LOVE the Garden Inns, but this one is awful. I am a honors member and have never had such a disappointing experience. If not booking with points for 4 days we would have left after the first. The king bed they gave us was broken, thankfully we were able to switch rooms but then the other bed was broken as well. Very far from beach and staff was very loud and routy in breakfast.
Don't stay here!!!
Hilton Garden Inn Hilton Head is a US Lodging based in Hilton Head Island, South Carolina. Hilton Garden Inn Hilton Head is located at 1575 Fording Island Rd, Hilton Head Island, SC 29926, USA.
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